Shipping policy

Welcome to The Trident Pottery. This Shipping Policy explains how orders placed through our website are processed, prepared, and delivered.

By placing an order with The Trident Pottery, you agree to the terms outlined below.

1. Order Processing Time

Orders are normally processed within 0–1 business day, Monday to Friday.

Orders placed before our daily cut-off time may begin processing on the same business day. Orders placed after the cut-off time will normally begin processing on the next business day.

Orders are not normally processed or dispatched on weekends or UK public holidays.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM UK time.

  • Orders placed before 5:00 PM may begin processing on the same business day.
  • Orders placed after 5:00 PM will normally begin processing on the next business day.

3. Shipping Costs

We currently offer the following shipping rates within the United Kingdom:

  • Orders of £250 or more: FREE Shipping
  • Orders under £250: £9.99 Flat Rate Shipping

The applicable shipping charge will be shown at checkout before you complete your purchase.

4. Transit Time

Once your order has been dispatched, the estimated transit time is:

  • 2–3 business days

Delivery times may occasionally vary due to courier operations, weather conditions, UK public holidays, high delivery volumes, or other circumstances outside our reasonable control.

5. Total Delivery Time

Estimated total delivery time includes both processing and transit time:

  • Processing Time: 0–1 business day
  • Transit Time: 2–3 business days
  • Total Delivery Time: 2–4 business days

These delivery timeframes are estimates and are not guaranteed delivery dates.

6. Shipping Confirmation and Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation email.
  • Tracking information will be provided where available.
  • You can use the tracking details to monitor the progress of your delivery.

Please allow some time after dispatch for the courier's tracking system to update.

7. Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please check your:

  • Full name
  • Delivery address
  • Postcode
  • Contact information

Incorrect or incomplete address information may result in delivery delays or failed delivery attempts.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

However, delays may occasionally occur because of:

  • Courier or carrier disruptions
  • Severe weather conditions
  • UK public holidays
  • High delivery volumes
  • Events outside our reasonable control

If you experience a significant delivery delay, please contact us and we will provide reasonable assistance.

9. Lost or Missing Packages

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Check with other members of your household.
  • Check with nearby neighbours where appropriate.
  • Review any delivery information provided by the courier.
  • Contact us for assistance.

We will provide reasonable assistance and, where appropriate, work with the delivery provider to investigate the issue.

Your statutory rights under applicable UK consumer law remain unaffected.

10. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The delivery address is incorrect or incomplete.
  • The recipient is unavailable.
  • The courier cannot safely complete the delivery.
  • A parcel is not collected when collection is required.

If a parcel is returned to us following an unsuccessful delivery attempt, please contact us.

Additional shipping charges may apply where a new delivery is required because of incorrect customer-provided delivery information or an uncollected parcel, where permitted by law.

Any applicable refund will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.

11. International Shipping

The Trident Pottery currently delivers within the United Kingdom only.

We do not currently offer international shipping.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to make changes before the order has been processed or dispatched.

Once an order has been dispatched, we may no longer be able to change its contents or delivery information.

This does not affect any cancellation or statutory consumer rights available to you under applicable UK law.

13. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: The Trident Pottery
Business Email: support@thetridentpottery.com
Business Phone: +44 20 7278 2698
Business Address: 84 Caledonian Rd, London N1 9DN, United Kingdom