Contact Us

We’re here to help.

If you have a question about a product, an existing order, delivery, returns, refunds, or anything else related to shopping with The Trident Pottery, please get in touch with us.

Our customer support team will be happy to assist you with your enquiry.

Get in Touch

Business Name: The Trident Pottery
Email: support@thetridentpottery.com
Phone: +44 20 7278 2698

For order-related enquiries, please include your order number so we can assist you more efficiently.

How We Can Help

You can contact us regarding:

Product information
Order status
Delivery and tracking
Shipping questions
Returns and refunds
Damaged or incorrect items
Order changes or cancellations
General customer service enquiries

If your enquiry concerns a damaged ceramic or pottery product, please include clear photographs of the item and its packaging where possible.

Our Physical Store

The Trident Pottery
84 Caledonian Rd
London N1 9DN
United Kingdom

If you are contacting us regarding a visit to our physical location, product availability, a return, or another in-person matter, we recommend contacting us before visiting so we can provide the appropriate information.

Online Orders

thetridentpottery.com is the official online store of The Trident Pottery.

For online purchases, product information, current pricing, shipping information, and store policies, please refer to our official website.

If you have already placed an online order, please include your order number when contacting us.

Order & Delivery Enquiries

If you need help with an order, please provide:

Your full name
Order number
Email address used for the order
A brief description of your enquiry

For delivery-related issues, any tracking information you have may also help us review the matter more quickly.

Damaged or Incorrect Products

Pottery and ceramic products can be fragile, so please inspect your order after delivery.

If your product arrives damaged, faulty, or different from what you ordered, contact us and provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where possible

Please keep the product and packaging until we have reviewed your enquiry.

Returns & Refunds

If you would like to request a return or have a question about a refund, please contact us before sending any product back.

Email:

support@thetridentpottery.com

Please include your order number and reason for the return.

For complete information, please refer to our Return & Refund Policy.

Before Contacting Us

You may find the information you need in one of our customer service pages:

Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service

These pages contain information about delivery times, shipping costs, returns, refunds, and other important order details.

Contact Details