Payment Policy

Last Updated: August 20, 2026

Thank you for shopping with The Trident Pottery.

This Payment Policy explains how payments are accepted, authorised, processed, and refunded when you place an order through our official website.

By placing an order and completing checkout, you agree to the payment terms outlined below.

1. Payment Processing

Payments made through our website are processed securely using the payment methods and third-party payment providers available during checkout.

All transactions are subject to authorisation and verification by your bank, card issuer, or payment provider.

An order cannot be confirmed or processed unless payment has been successfully authorised.

2. Accepted Payment Methods

Depending on availability during checkout, we may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electro

Available payment methods may vary depending on your card issuer, payment provider, device, or checkout conditions.

The payment methods displayed at checkout are the payment methods currently available for your order.

3. Currency

All prices on thetridentpottery.com are displayed in:

British Pounds Sterling (GBP £)

Orders are charged in GBP at the time payment is completed.

If your bank or payment provider uses a different currency, they may apply currency conversion or other transaction fees. Any such fees are determined by your financial institution and are outside the control of The Trident Pottery.

4. Payment Authorisation

When you place an order:

  • Your payment method will be submitted for authorisation.
  • Payment must be successfully approved before the order can be confirmed.
  • If payment authorisation fails, the order may not be completed.

If your payment is declined or unsuccessful, please:

  • Check that your payment details are correct.
  • Confirm that your billing information is accurate.
  • Contact your bank or card issuer if necessary.
  • Try another payment method available at checkout.

Products are not considered confirmed as part of your order until payment has been successfully completed.

5. Payment Verification

Some orders may require additional payment or order verification.

Where reasonably necessary, The Trident Pottery may:

  • Request additional information relating to an order.
  • Temporarily place an order on hold.
  • Ask you to confirm billing or contact details.
  • Cancel an order if payment verification cannot be completed.
  • Cancel a transaction where fraudulent or unauthorised activity is reasonably suspected.

These checks help protect customers and our business from fraudulent or unauthorised transactions.

6. Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name
  • Billing address
  • Contact information
  • Payment information

Incorrect or incomplete billing information may result in payment failure, verification delays, or order cancellation.

Please review your billing and payment information carefully before completing your purchase.

7. Payment Security

Payments are processed through secure third-party payment providers.

The Trident Pottery does not normally receive or store your complete payment card number or card security code.

Payment providers may use security measures such as:

  • Encryption
  • Payment authentication
  • Fraud-prevention checks
  • Transaction monitoring

These measures help protect payment information during the checkout process.

8. Order Confirmation

After your payment has been successfully authorised, you will normally receive an order confirmation at the email address provided during checkout.

Your order confirmation may include:

  • Order number
  • Products ordered
  • Delivery information
  • Order total
  • Payment status

Please review your order confirmation and contact us promptly if you believe any information is incorrect.

9. Pricing Errors

We make reasonable efforts to ensure that product prices and checkout information are displayed accurately.

If an obvious pricing or technical error occurs, we may:

  • Contact you regarding the error.
  • Correct the price before processing the order.
  • Cancel the affected order where appropriate.
  • Issue a refund if payment has already been taken.

We will handle pricing errors fairly and in accordance with applicable UK consumer law.

10. Taxes

Any applicable taxes will be included or calculated as required and displayed as part of the order information before checkout is completed.

The total amount payable, including applicable shipping charges, will be shown before you submit your order.

11. Refunds

Where a refund has been approved:

  • The refund will normally be issued to the original payment method used for the purchase.
  • Approved refunds are normally processed within 14 business days after the returned product has been received, inspected, and accepted.
  • Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Where UK consumer law requires a different refund timeframe, the legally required timeframe will apply.

Further information about return eligibility and refund conditions is available in our Return & Refund Policy.

12. Failed or Declined Payments

An order cannot be completed if payment is declined.

Payments may fail for reasons including:

  • Incorrect card or payment details
  • Insufficient funds
  • Incorrect billing information
  • Card restrictions
  • Fraud-prevention or security checks
  • An expired payment method
  • A temporary issue with the payment provider

The Trident Pottery does not control payment approval or rejection decisions made by banks, card issuers, or payment providers.

13. Duplicate or Unexpected Charges

If you believe you have been charged more than once or notice an unexpected payment relating to an order, please contact us.

Please provide:

  • Your full name
  • Order number
  • Transaction date
  • Amount charged
  • Payment reference or screenshot, where available

Do not send your complete card number, PIN, or card security code by email.

Some transactions shown as pending may be temporary authorisation holds rather than completed payments. Your bank or payment provider can provide further information about pending transactions.

14. Payment Disputes and Chargebacks

If you experience a payment-related issue, we encourage you to contact our customer support team so that we can review the matter.

We may be able to:

  • Review the transaction
  • Check your order status
  • Investigate a refund
  • Correct an order-related error
  • Provide relevant payment or order information

Nothing in this section limits any rights available to you through your bank, payment provider, or applicable UK consumer law.

15. Order Cancellations and Payments

If you request an order cancellation before the order has been processed or dispatched, we will review the request as soon as possible.

Where an eligible cancellation is approved and payment has already been taken, the applicable refund will normally be returned to the original payment method.

Once an order has been dispatched, it may need to be handled as a return in accordance with our Return & Refund Policy.

16. Contact Information

If you have questions about payments, refunds, declined transactions, or checkout issues, please contact us:

Business Name: The Trident Pottery
Email: support@thetridentpottery.com
Phone: +44 20 7278 2698
Business Address: 84 Caledonian Rd, London N1 9DN, United Kingdom
Online Order Cut-Off Time: 5:00 PM UK time